SHIPPING & RETURNS

SHIPPING POLICY

**UPDATE June 30th: Unfortunately, due to the Russia-Ukraine crisis in Europe, international mail to some countries has been temporarily suspended from Japan. This is due to the limited flight routes between Asia and Europe.

 

Currently, I'm unable to ship to Finland and Russia.

**From previously listed countries, shipping has opened up again to Belgium, Germany, Greece, France, Italy, Israel, the UK, and Ukraine. However, please keep in mind that there might still be delays in the shipping times.

 

I'm so sorry for all my customers who are affected by this! I will keep an eye on the situation and update the list when something changes. 

*Covid-19 Information: Please prepare for 1-3 week delays on all international orders. On some occasions, the delays might be even longer since the Air Mail is still slower than before.

Some countries have banned international mail from Japan (currently at least Italy, Chile, Argentina, and Brazil), which means I am not able to ship your order. The restrictions are still changing, but if this is the case for you, you will always be able to cancel your order and get a full refund!

 

INTERNATIONAL SHIPPING - $3.80:


Average shipping times on normal occasion (before Covid)*:

Europe: 4-8 business days

US: 6-10 business days

Everywhere else: 6-11 business days


DOMESTIC SHIPPING TO JAPAN - $1.40:

Average shipping time: 1-2 business days

All orders are prepared and sent from Japan within 1-4 business days of your order (Mon-Fri). Please keep in mind that the post offices are closed also on the Japanese National Holidays.

Due to the current mailing restrictions and to keep the shipping prices as low as possible, we are sending all items as letter mail. This means that we are not able to provide a tracking number for your order. If your order did not arrive within 4 weeks of the shipping confirmation email, please don't hesitate to contact us at contact@papermonogatari.com.

RETURN & EXCHANGE POLICY

We do not accept returns, exchanges, or cancellations of orders that have already been shipped. However, if you received damaged products or are not happy about the order for some reason, please don't hesitate to contact us at contact@papermonogatari.com and we can surely figure out a solution together.

 

If you ordered the wrong product/option or used the wrong shipping information, please contact us shortly via email or on Instagram DMs, and we're happy to fix the order for you.

CUSTOMS & IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. Delays due to customs are not calculated in our estimated delivery times.

PAYMENT METHODS

Credit / Debit Cards

PAYPAL